Definition of Broken (DoB): A Tool for Improving Communications and Outcomes
Communicating project issues is challenging. Exactly when should we escalate? Who to, and how much of a chance to correct things should be given first? This is why some projects create control limits around critical parameters and develop escalation plans to communicate exceptions and agree on the next steps. However, on most small to medium size projects, these escalation plans are often missing or left to the project manager's discretion. This creates further problems if the response is too late, not far-reaching enough, or not aligned with sponsor expectations. Also, what are the expectations for communicating delays, risks and issues at the team level? Do we want to hear when something takes a couple of hours longer than planned (probably […]
Read more